Why a visa photo upload fails and what to check

Troubleshoot file type, size, pixels, aspect ratio, and the specific application route.

Start with these checks

  1. Check the actual route — eVisa, travel authorisation, or online visa — not just the country
  2. Narrow it down in turn: format, size, pixels, aspect ratio, then browser or device
  3. Treat the application screen and official guidance as the final authority

Match the conditions to your application route

Do not rely on the country name alone. Check the format, file-size, and pixel conditions shown for your eVisa, travel authorisation, or online visa route.

Compare requirements

Important note

This guide covers general file preparation and checking. Follow the official guidance for your application on image editing, appearance, and submission conditions.

Check the official requirements for your application route